Account Manager

Every single thing that you buy was shipped. How things are shipped affects how we live and how we behave. And the trucking industry is the very lifeblood of the global economy. 

At Zerobroker, we have set out to create a logistics system working at zero waste, without any middlemen and with perfect timing. We use the most innovative technologies to create the future today. We are transforming the $800 billion trucking industry and making freight shipping broker-free. And we’d like your help.

As an account manager, you’ll focus on helping to build the world’s most exceptional customer experience.

What you will do:

  • Be the single point of contact for all customers requests

  • Make and receive calls to support both carriers and shippers

  • Rectify problems such as damages, delays, and non-conformance to specifications

  • Control whole logistics operations cycle and make it more efficient

  • Analyze customers’ feedback and make improvements in the process

  • Complete and provide reports to internal stakeholders

  • Acquire new customers and strengthen relationships with existing customers 

 

Required qualifications:

  • Have or be in the process of obtaining a Bachelor’s degree

  • Excellent knowledge of English

  • Strong verbal / written communication skills

  • Organizing skills, and the ability to multitask

  • Self-motivated, with a deep affinity for problem-solving

  • Positive attitude and strategic planning focused on customer satisfaction

 

As‌ ‌a‌ ‌startup‌ ‌company,‌ ‌we‌ ‌don’t‌ ‌limit‌ ‌our‌ ‌team‌ ‌members‌. ‌Instead, we set out ‌to‌ ‌discover‌ ‌their‌ ‌strongest‌ ‌sides.‌ ‌We understand that your skillset may be stronger in some areas than others, but we expect you to contribute in every step of building an outstanding customer experience. ‌You‌ ‌should ‌also‌ ask for ‌help‌ ‌from‌ ‌any‌ team‌ ‌member‌ ‌whenever‌ ‌you‌ ‌need‌ ‌it.‌ ‌We‌ ‌don’t‌ ‌look‌ ‌for‌ ‌people‌ ‌who‌ ‌can‌ ‌do‌ ‌one ‌particular‌ ‌job.‌ ‌We‌ ‌look for‌ ‌people‌ ‌with‌ ‌whom‌ ‌we‌ ‌want‌ ‌to‌ ‌share‌ ‌our‌ ‌vision‌ ‌and‌ ‌lives.‌ ‌Join‌ ‌our‌ ‌team‌ ‌early‌ ‌and‌ ‌see‌ ‌how‌ ‌high and‌ ‌far‌ ‌you‌ ‌can‌ ‌go!‌‌‌‌‌‌‌‌‌‌ 

Let’s make the impossible, possible together. Come join us!

Contact us:

hello@zerobroker.com